Terms And Conditions
Introduction
At MRCEX, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and mobile car care services.
1. Information We Collect
When you book a service or create an account, we may collect:
Full name
Email address
Mobile number
Service address and zone
Car details (brand, model, year, color, plate number)
Payment information (processed securely through third-party providers)
We may also collect technical information such as browser type, device data, and website usage statistics to improve our platform.
2. How We Use Your Information
We use your information to:
Process and confirm bookings
Schedule and deliver services
Contact you regarding appointments or updates
Improve our website and service experience
Provide customer support
Send important service-related communications
We do not sell or rent your personal data to third parties.
3. Payment Security
All online payments are processed through secure, trusted third-party payment providers. MRCEX does not store your full credit card details on our servers.
4. Data Protection
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, misuse, or disclosure.
Access to personal data is restricted to authorized team members who require it to perform their duties.
5. Booking & Account Information
If you create an account, your information allows you to:
View and manage upcoming bookings
Edit scheduled appointments (according to our service terms)
Save addresses and vehicles for faster booking
You are responsible for keeping your login credentials secure.
6. Cookies & Website Analytics
We may use cookies and similar technologies to:
Improve website performance
Analyze user behavior
Enhance your browsing experience
You can manage cookie preferences through your browser settings.
7. Service Areas
MRCEX currently operates within Cairo. Location information provided during booking is used strictly for scheduling and calculating service fees.
8. Data Retention
We retain personal information only for as long as necessary to:
Fulfill service obligations
Comply with legal requirements
Resolve disputes
9. Your Rights
You have the right to:
Access your personal data
Request corrections
Request deletion of your information (subject to legal obligations)
For any privacy-related requests, please contact us through the information below.
10. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Email: support@mrcex.com